Eye health is gaining increasing importance in Europe, as ocular problems are among the most common health issues in the ageing population. Better diagnostics and treatment options do not solve the problem of long waiting lines. On the contrary, waiting times increase as more patients trust the modern system and pay attention to vision symptoms, while specialist capacity does not grow accordingly. Patients waiting in long queues are not currently ranked by urgency or severity. Even if symptoms are evaluated by a family doctor and a preliminary diagnosis is set, this information is processed only when the patient physically visits the ophthalmologist. To provide the best care, ophthalmologists specialize in various subspecialties (glaucoma, cataract, retinal diseases, oculoplastics, etc.), but waiting time problems are even more evident when tertiary-level specialized help is needed. An innovative solution offering automated triage based on data from referring doctors could make patient management more efficient.

Health specialists are focused on treating new patients and lack tools to monitor previous ones. Patients often have questions during recovery or discontinue treatment due to high expectations or mild side effects. A system enabling structured feedback, detecting non-adherence, and automatically planning follow-up visits would make healthcare more reliable and improve patient compliance.

Many patients cannot reach ophthalmologists for preventive inspections, while family doctors and optometrists meet them daily. Time-efficient screening programs could help detect key ocular health issues and refer only suspicious or at-risk patients for detailed examination, preventing blindness through early diagnosis.